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Service support

Service support

To purchase FELETI equipment means to rely on a reliable partner who understands the strategic importance of the service department.

Our relationship with the client does not end with the delivery of the equipment, on the contrary, at this point they begin with such stages as installation, supervision of installation, commissioning of the equipment and start-up and adjustment works at the customer's production site. It is for this purpose that the FELETI service department was created in the company, which includes a staff of highly qualified mechanical engineers and technologists. The performance of all work by our specialists after the delivery of the equipment guarantees fast and smooth installation and start-up.

Installation

We carry out the installation of equipment taking into account all the capabilities of the customer's production, as well as checking the conditions for electrical connection and water connection. If your company has a highly qualified team of technicians and engineers, then the best option for you is installation supervision. In this case, the FELETI service engineer will supervise the customer company's specialists during the installation of the supplied equipment.

Commissioning

Commissioning is carried out by our mechanical engineers with the support of technologists. Such a start-up allows not only to put the equipment into operation, but also to identify important points in the technological processes, which is very important for meeting quality requirements and compliance with finished product yield standards at a food enterprise.

Warranty

We provide a 12-month official warranty for all manufactured equipment. A team of service engineers and mechanics from FELETI with many years of experience is ready to promptly go to the customer's production facility at any time. After the warranty period has expired, you can also contact us with questions about equipment maintenance.

Spare parts

Only high-quality parts and components adapted to the customer's production are used in the production of FELETI equipment. We understand that if the equipment is down, you lose valuable sales. That is why our service department will make sure that you receive original spare parts as quickly as possible. A spare parts warehouse has been created on the territory of our production facility, so you can always count on fast delivery.

If you are not sure which part you need, our specialists will consult you personally.

Remote technical support

To resolve equipment problems as quickly as possible, our service team can provide a telephone consultation, or, in more complex cases, contact you online via video link to better understand and analyze the problem. We guarantee that our specialists will help you quickly and effectively solve any problem.

Order a service

16 years in equipment manufacturing
01
We build long-term relationships with our clients based on trust and mutual understanding
5,000 m2 of production area
02
We have all the necessary resources to implement the most ambitious projects
250+ qualified specialists
03
We are proud that our company employs highly qualified specialists
870+ unique completed projects
04
We don’t just sell equipment, but solve the client’s problem – we immerse ourselves in technological processes
4 Key Equipment Segments
05
Equipment for slaughter and primary processing, meat processing, washing machines, sanitary equipment
More than 12,000 units of equipment manufactured
06
Guaranteed quality of serial production, tested and confirmed by years of operation
Flexible payment terms
Turnkey financing
Affordable financing for FELETI
Find out the secret
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